VFR Pilot Refund Policy

30-Day Money-Back Guarantee

If you are not satisfied with VFR Pilot for any reason, you may request a full refund within 30 days of the order completion date — no lengthy justification required.

To request a refund, contact us with your Paddle order or receipt reference (see How to Request a Refund below).

Refunds are processed by Paddle, our Merchant of Record, back to your original payment method. Once approved, the refund typically appears within 5–10 business days, depending on your bank or payment provider.

When a refund is issued, your lifetime license is revoked and the watch face returns to its locked state.

Try It Before You Buy It

We don't want your money for something you haven't flown with yet. That's why every purchase of VFR Pilot is preceded by a 72-hour, full-feature trial—every dial, every data field, and every function you'll receive after purchasing is available from the moment you install the watch face.

That trial exists for one reason: so you can make your purchase decision with full information, before any money changes hands. You'll have the opportunity to evaluate all features on your own compatible device, in real flying (or at least real wrist) conditions—not just from screenshots in the Garmin Connect IQ Store.

And if you still change your mind after purchasing, the 30-day money-back guarantee has you covered.

Your EU Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have a statutory 14-day right to withdraw from purchases of digital content.

Because the paid version of VFR Pilot begins delivering its digital content automatically after your payment has been confirmed, you will be asked during checkout to expressly confirm that:

1. You want the watch face's full features to be unlocked automatically after your payment has been confirmed; and
2. You acknowledge that, by doing so, your statutory right of withdrawal ends once delivery of the digital content begins.

Without this confirmation, we cannot process your purchase.

When We Will Issue a Refund

• Any reason, within 30 days of purchase — under our 30-day money-back guarantee described above.
• You were charged in error, including duplicate charges, an incorrect amount, or another payment processing error — at any time.
• The watch face has a defect that was present at the time of purchase and cannot be resolved within a reasonable time — even after the 30-day guarantee window, in accordance with your statutory consumer rights.

When We May Decline a Refund

Outside the 30-day money-back guarantee window, we may decline a refund for:

• A change of mind more than 30 days after purchase.
• Dissatisfaction resulting from interruptions, delays, inaccuracies, or unavailability of data provided by third-party services (such as AviationWeather.gov or Sunrise-Sunset.org), as described in our Terms of Use, where the issue arises after the guarantee window.
• Loss or degradation of functionality caused by changes made by Garmin after the guarantee window, including firmware or software updates, Connect IQ platform changes, or changes to device compatibility.

We may also decline refund requests that we reasonably determine to be abusive or fraudulent — for example, repeated purchase-and-refund cycles of the same product. Nothing in this section limits your statutory consumer rights.

How to Request a Refund

If you're experiencing a technical issue, please contact us before requesting a refund. Many issues can often be resolved quickly through troubleshooting or an update.

To request a refund, email support@digitxlab.com or call +40 (774) 503 533 with:

• Your Paddle order or receipt reference.
• A brief description of the issue (optional for requests under the 30-day money-back guarantee).

We aim to respond within 3–5 business days.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle provides customer service inquiries and handles returns. You may therefore also submit your refund request directly to Paddle at paddle.net, referencing the transaction on your card statement. If Paddle's Buyer Terms or applicable law provide you with additional rights, those rights will apply.

Complaints

If you are unhappy with the watch face, our service, or how a request was handled, please send your complaint to support@digitxlab.com or call +40 (774) 503 533.

• We will acknowledge your complaint within 3 business days.
• We will provide a full response, including any resolution, within 15 business days of receiving your complaint.

If you are not satisfied with our response, you may contact the Romanian National Authority for Consumer Protection (ANPC) at anpc.ro, including its alternative dispute resolution (SAL) service. If you are a consumer in another EU country, you may also contact your local consumer protection authority or your European Consumer Centre (ECC-Net). For payment-related complaints, you may also contact Paddle, the Merchant of Record, at paddle.net.

Product Longevity and Discontinuation

Your purchase is a lifetime license as defined in our Terms of Use: a one-time, perpetual license to the software for as long as we make the watch face and its supporting services available. It is not a subscription to data services and not a guarantee that external data sources, the Garmin Connect IQ platform, or any particular device will remain available or compatible indefinitely.

The watch face depends on external services and platforms that we do not control and that may change or shut down at any time. If such an external change reduces or removes functionality after the 30-day guarantee window, that is not a defect in the product and does not qualify for a refund under this policy.

If we permanently discontinue the watch face or its supporting services, that situation will be handled in accordance with applicable consumer protection law.

Consumer Rights